Help Centre

About Paddle

Puree uses Paddle as our payment processor. Paddle is a secure, reliable platform that handles all subscription billing, invoicing, and payment processing.

Managing Your Subscription

1. Navigate to Account Settings
2. Select Billing or Subscription
3. View your current plan and billing details
4. Access your Paddle billing portal for detailed management

Updating Payment Information

To update your payment method:

1. Access the Paddle billing portal from your account settings
2. Click "Update Payment Method"
3. Enter your new card details
4. Save your changes

Viewing Invoices

All invoices are available through the Paddle billing portal:

• View past invoices and payment history
• Download invoices as PDFs
• Update billing information for future invoices

Changing Your Plan

To upgrade or downgrade your subscription:

1. Navigate to your subscription settings
2. Select "Change Plan"
3. Choose your new plan
4. Confirm the change
5. Changes take effect immediately, with prorated billing

Cancelling Your Subscription

If you need to cancel:

1. Access the Paddle billing portal
2. Select "Cancel Subscription"
3. Your subscription will remain active until the end of your current billing period
4. You'll retain access to your data during this time

Billing Support

For billing-related questions:

• Contact Puree support at email@puree.app
• Include your account email and subscription details
• We'll respond within 24 hours